sciorenex collects various types of information to provide our financial services effectively. We're transparent about what we collect and why we need it.

• Personal Information: Name, email address, phone number, postal address, and date of birth when you register for our services or contact us
• Financial Information: Bank account details, transaction history, credit information, and financial goals when you use our financial planning services
• Technical Information: IP address, browser type, device information, and usage data when you visit our website
• Communication Records: Records of phone calls, emails, and chat conversations for quality assurance and training purposes
• Marketing Preferences: Your communication preferences and interests to send relevant information about our services

We use your personal information for specific business purposes that align with providing quality financial services. Here's exactly how we use different types of information:

We don't use your information for automated decision-making that significantly affects you without human oversight. Our financial advisors review all recommendations and advice before it reaches you.

sciorenex takes a careful approach to sharing your information. We only share data when it's necessary for our services or required by law.

• Service Providers: Trusted third parties who help us deliver services, including payment processors, technology providers, and compliance specialists
• Financial Partners: Banks, insurance companies, and investment platforms when you specifically request products or services from them
• Regulatory Bodies: ASIC, ATO, and other regulatory authorities when required by Australian financial services laws
• Legal Requirements: Courts, law enforcement, or other authorities when we receive valid legal demands

We never sell your personal information to third parties for their marketing purposes. When we share information with service providers, we require them to protect your data with the same standards we maintain.

Under Australian privacy laws, you have several important rights regarding your personal information. We make it easy to exercise these rights.

To exercise any of these rights, contact our privacy team using the details below. We'll verify your identity and respond promptly to all requests.

Protecting your information is fundamental to our business. We use multiple layers of security to keep your data safe.

• Encryption: All data is encrypted both in transit and at rest using industry-standard AES-256 encryption
• Access Controls: Staff can only access information necessary for their role, with all access logged and monitored
• Regular Audits: We conduct quarterly security assessments and annual penetration testing
• Secure Facilities: Physical servers are housed in certified data centers with 24/7 monitoring and access controls
• Staff Training: All team members complete regular privacy and security training

While we implement strong security measures, no system is completely immune to risks. We monitor for potential threats continuously and will notify you promptly if any security incident affects your personal information.

We keep your information only as long as necessary for business purposes or as required by Australian law.

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of some information types, though we may need to retain certain records for legal compliance.

sciorenex primarily stores and processes your data within Australia. However, some of our trusted service providers operate internationally.

When we transfer data overseas, we ensure appropriate protections are in place:

• Adequacy Decisions: Transfers to countries with adequate privacy protections as recognized by Australian authorities
• Standard Contractual Clauses: Legal agreements that require overseas processors to maintain Australian privacy standards
• Regular Monitoring: We audit international service providers to ensure ongoing compliance with privacy requirements

Countries where your data might be processed include New Zealand, United Kingdom, and United States (with appropriate safeguards). You can contact us for specific details about any international transfers.

Our website uses cookies and similar technologies to improve your experience and analyze how our services are used.

• Essential Cookies: Required for basic website functionality, including security and account access
• Analytics Cookies: Help us understand website usage patterns to improve our services
• Preference Cookies: Remember your settings and choices for future visits
• Marketing Cookies: Used to show relevant content and measure campaign effectiveness (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. Our cookie notice provides more specific information about each type of cookie we use.

We review this privacy policy regularly and update it when our practices change or when required by law. We'll notify you about significant changes that affect how we handle your personal information.

For minor updates like clarifications or contact detail changes, we'll update the policy and note the revision date. For major changes that affect your rights or how we use your information, we'll:

• Send you an email notification if you have an active account
• Display a prominent notice on our website
• Give you time to review changes before they take effect
• Obtain new consent where required by law

Continued use of our services after policy updates indicates your acceptance of the changes, unless additional consent is specifically required.

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.

If you're not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.